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FAQs

MOTEL

Check-in and checkout

Check-in and access to your room is via the Mollie’s app which enables keyless entry to your room. Check-in is from 3pm and your room key will only be activated once you have checked in. 

Checkout is at 12pm and use of your room key will automatically be deactivated from this time.

The Mollie’s app is downloadable from the App Store and Google Play.

 

Booking cancellation

You can cancel your booking up to 24 hours before check-in, using the Mollie’s app or website. If you wish to change the date of your stay please cancel and rebook. 

If you require any assistance, visit Contact.

All our rooms are prepaid and if you cancel your reservation within 24 hours of check-in, you will not be refunded the cost of your room.

 

Room bookings

Room booking is available through the Mollie’s app and website. If you are booking multiple rooms, these must be processed one at a time.

All standard and accessible rooms sleep two people with a super king-size bed. For a limited period, twin beds will not be available. Bunk rooms sleep up to four people in single beds (placed one above the other).

The maximum amount of people bookable at one time is four, who will be allocated a bunk room, if one is available.

Children under 18 are required to be accompanied by an adult.

 

Room amenities

All rooms have Egyptian cotton sheets, rainforest showers, air-conditioning and Cowshed products in the bathrooms. Complimentary hair dryers and an iron/ ironing board are available to borrow from our General Store.

Sheets and towels will only be changed if you leave the ‘make up my room’ sign on the door.

 

Interconnecting rooms

If you require an interconnecting room, please make a note through the room requests box when making both bookings. If we are unable to accommodate your request, we will be in touch.

 

Accessibility

If you require an accessible room, please make a note through the room requests box when making your booking. If we are unable to accommodate your request, we will be in touch.

 

Families

If you are booking multiple rooms, these must be processed one at a time.

Interconnecting rooms for families are available, please make a note through the room requests box when making both room bookings. If we are unable to accommodate your request, we will be in touch.

Children under 18 are required to be accompanied by an adult. Family bookings requiring multiple rooms will need an adult to be booked into each of the rooms.

If you need a cot (for children under two years old), please make a note through the room requests box when making your booking and if we are unable to accommodate your request we will be in touch.

 

Groups

If you are booking multiple rooms, these must be processed one at a time.

Group bookings of five rooms or more will need to be requested through the Contact form which can be found here.

 

Parking

There are 106 free parking spaces outside both the Motel and Diner including motorcycle spaces.

 

Wifi

Download the app to receive free wifi in the Motel, General Store and Diner.

 

Smoking

No smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas and our team will happily advise you of their location.

 

Pets

Unfortunately, with the exception of service dogs or service animals, we do not allow pets at Mollie’s.

 

GENERAL STORE 

The General Store has a lounge area where both motel guests and non-motel guests can work or relax. Complimentary tea and filter coffee are available throughout the day for guests, as well as access to wifi and multiple charging points.

Mollie’s General Store stocks everyday essentials from charging cables to skincare products.

 

DINER

Allergens

We cater for allergies. Please make our team aware and they can help you with your order. 

 

Families

We have baby changing facilities and highchairs available as well as a Mini Mollie’s menu and colouring pack.

 

Phone charging

There are multiple inbuilt phone charging sockets in our diner.

 

For feedback and general enquiries:

Speak to a member of staff

Call us on 01367 707777

Email us here